Roobet Privacy Policy

At Roobet, we are committed to protecting the personal information of every player who visits our platform. This Roobet Privacy Policy explains how we collect, use, store and safeguard your data when you register for a Roobet account, use the Roobet app, play at our Roobet online casino, or interact with our Roobet crypto casino services. By using our website, you agree to the practices described below. This policy is issued by Raw Entertainment B.V., registered in Curaçao, and applies to all users of roobet.com and associated services, including fiat transactions processed by Raw Entertainment Ltd in Cyprus.

Information We Collect

We collect information necessary to operate our Roobet casino, verify your identity, process your Roobet deposit and Roobet withdrawal requests, and provide you with a personalised gaming experience. We gather data at several stages of your journey with us, from the moment you complete Roobet register steps through to your ongoing use of our Roobet live casino and Roobet slots libraries.

• We collect the personal details you provide when you create a Roobet account, including your name, email address, date of birth and country of residence.
• We record identity verification documents submitted for KYC and AML compliance purposes.
• We track financial data related to your Roobet deposit bonus claims, wagering activity, and cryptocurrency or fiat transactions, including BTC, USDT, ETH, and other supported currencies.
• We log technical information such as your IP address, browser type, device identifiers, and login timestamps when you access your Roobet casino login.
• We store your gameplay history across our Roobet crash, table games, sportsbook, and Roobet Originals titles.
• We collect data submitted through customer support communications via email or LiveChat.

How We Use Your Information

We use the information we collect to deliver, maintain, and improve our Roobet online casino services. Our purposes for processing your data include the following.

• We use your data to verify your identity and confirm your eligibility to play, in accordance with our licensing obligations under Curaçao OGL/2024/687/0427.
• We process your information to manage your Roobet sign up bonus, Roobet promo code redemptions, and other Roobet bonus offers, including RooSpins, Rakeback rewards, and VIP Club perks.
• We use transaction data to process your Roobet deposit and Roobet withdrawal requests securely and to detect fraudulent activity.
• We analyse gameplay patterns to enhance our Roobet app, Roobet live casino experience, and overall platform performance.
• We send you relevant communications about promotions, such as our Roobet no deposit bonus offers, Roobet birthday bonus rewards, and Pragmatic Play Drops & Wins campaigns, where you have opted in to receive marketing.
• We use referral data to administer our referral programme, including tracking activity linked to a referral code roobet participants may share with others.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to recognise returning visitors, remember your preferences, and streamline your Roobet login process. Cookies also help us understand how players interact with our Roobet crash games, slots, and sportsbook features, allowing us to refine our offering. You can manage cookie settings through your browser, though disabling certain cookies may affect your ability to use some features of our site.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners where necessary to operate our services.

• We share data with payment processors, including those handling Skrill, AstroPay, Interac, Pix, WebPayPlus, UPI, and cryptocurrency transactions, to complete your Roobet deposit or Roobet withdrawal.
• We share information with identity verification providers to confirm compliance with anti-money laundering regulations.
• We disclose data to game providers such as Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City, and others, solely as required to deliver gameplay and calculate Roobet promo codes or Roobet free spins offers tied to their content.
• We may share information with regulatory authorities, law enforcement, or legal advisors where required by law.
• We work with third-party offerwall providers, including Offertoro and Lootably, for our Free Play feature, which may involve limited data sharing for point tracking.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our security protocols cover account credentials used for your Roobet casino login, financial data associated with deposits and withdrawals, and identity documents submitted during verification. While we strive to maintain robust safeguards, no method of transmission over the internet is entirely secure, and we encourage you to use strong, unique passwords for your Roobet account.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory recordkeeping obligations. Accounts that remain inactive for six consecutive months without a login may be classified as dormant, though we retain associated data in line with applicable retention periods. Where you have unclaimed rewards, such as Rakeback Vault funds or referral earnings, we retain relevant records until the applicable claim windows expire.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honour these requests wherever legally applicable.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information linked to your Roobet account.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to certain types of processing, including marketing communications about our Roobet bonus codes and promotions.
• You can withdraw consent for cookie usage at any time through your browser settings.

To exercise any of these rights, you can contact us using the details provided below, and we will respond in accordance with applicable data protection laws.

Age Restrictions and Responsible Data Practices

We do not knowingly collect personal information from individuals under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete that information promptly. We also restrict access to our services from certain countries, including the United States, United Kingdom, and others listed in our terms, and we apply data handling practices consistent with those restrictions.

Third-Party Links

Our platform may contain links to third-party websites, including payment providers or promotional partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective policies before sharing personal information with them.

Changes to This Policy

We may update this Roobet Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will post any revisions on this page, and continued use of our Roobet online casino after changes take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

If you have questions about this policy, how we handle your data, or how we manage your Roobet account information, you can reach our support team at support@roobet.com for general enquiries, or CS@roobet.com for complaints. Our LiveChat support is available 24/7 to assist you with privacy-related questions or concerns.